Returns & Refunds
We've done our best to keep everything as simple as possible when it comes to our returns policy and product warranty. The information below explains exactly how it all works.
RETURNS & REFUNDS
Our returns process is really straightforward: If you have a faulty item, contact customer services to obtain a returns number (RMA) and return it to us as soon as possible and once we have checked it over and verified that it's faulty, we will either repair it (if agreed), supply you with a replacement it or issue you with a full refund (including shipping costs) - it's your choice! We cannot send pre-paid shipping labels for returns, but if your item is found to be faulty we will refund additional shipping costs at standard Royal Mail rates. If you do need to return an item to us, you must include the RMA number (inside or outside the packaging is fine), so your return can be processed properly.
You have 7 days from the date you make your payment to cancel your order, however as we aim to ship all items within 24 hours you can return the order to us unopened and in its original condition to receive account credit or a full refund (customer to pay shipping costs). When returning an item, it is your responsibility to ensure that the correct postage is paid, the goods are correctly packaged and a tracked postal service is used if required.
If you would like to return an item, please check the warrantly terms carefully to ensure your item is fully covered.
Your statutory rights apply.
Please see our full terms and conditions for more information.